These purchase and sale conditions (hereinafter referred to as the Conditions) of Multipalvelu Oy, registry code FI31398218 (hereinafter referred to as Multipalvelu) shall apply to all persons (hereinafter referred to as the Purchaser) who buy goods or order services via the e-shop of Multipalvelu (hereinafter the e-shop).
Multipalvelu shall be entitled to amend or supplement the Conditions and price list without any advance notice. These amendments and supplementations shall be announced on the web-page www.multipalvelu.fi and they shall enter into force as of being published.
All personal data disclosed in the course of visiting the Multipalvelu e-shop and making purchases shall be confidential. By entering the information in the e-shop, Multipalvelu gives the right to collect and process the personal data of the Purchaser (name of the company, name, contact phone number, address of delivery and/or registration, e-mail address etc) and forward the Purchaser’s personal data to the person conducting the delivery. An encrypted data communication channel with the bank ensures the safety of the Purchaser’s personal data and bank requisites; Multipalvelu has no access to them.
Multipalvelu has the right to use the Purchaser's e-mail address for sending advertisements and information regarding their products and services if the Purchaser has given his/her permission to do so by entering his/her e-mail address on Multipalvelu's website and joined the direct mail receivers list.
The Purchaser has the right to cancel receiving advertisements and information at any time by sending a respective substantive notice to Multipalvelu's e-mail address at email@example.com or by following the instructions in the newsletter.
In addition to the present conditions, legal relations arising when buying from the e-shop shall be regulated by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA), and other legislation applicable in the Republic of Finland.
E-shop checkout process
The Purchaser adds the desired products to the shopping cart.
The Purchaser shall press the «Checkout» button to place the order or the «Wiew and edit cart» to display the contents of the shopping cart.
The Purchaser shall check the products and quantities added to the shopping cart. If the contents of the shopping cart have been verified, the Purchaser shall press the «Go to checkout» button.
Registration in the e-shop is not required, orders can be placed in both registered or unregistered ways. Being registered and logged in while purchasing from the e-shop might give benefits according to ongoing campaigns and/or negotiated prices with business clients.
The Purchaser should carefully fill in the contact and/or delivery information fields, as precise and correct information will guarantee a fast and smooth delivery, as well as the resolution of any potential complaints.
The Purchaser shall make a choice about the delivery methods of their goods. Multipalvelu shall offer the following ways of delivery:
- purchased goods shall be delivered to the desired address of the Purchaser via a courier;
- the Purchaser shall pick up the goods at the specified location
The Purchaser shall choose the method of paying for the goods. Multipalvelu provides the following payment methods:
- directly through the internet bank
- paying according to the invoice, which is divided into prepayment within 3 days or payment on the basis of an invoice for contractual businesses according to the specified payment deadline.
Orders made in the e-shop with prepayment by the Purchaser shall be handled starting from the moment the payment is received during workdays 08:00-17:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. That also applies if self-pickup delivery was chosen.
Orders made in the e-shop by the contractual Purchaser shall be handled starting from the moment the payment is received during workdays 08:00-17:00. Orders confirmed after 15:00 shall be handled during the following workday depending on the work volume. This also applies if self-pickup delivery was chosen.
If the Purchaser has a campaign code, the Purchaser will enter the campaign code to the «Campaign code» field during the campaign period. The Purchaser presses «Apply» to apply the discount based on the campaign.
The Purchaser shall enter additional information in the «Additional information» field when needed.
The Purchaser shall tick the «I have read and agree to Terms and Conditions» box after reading and agreeing the terms and conditions of the e-shop.
The Purchaser shall press «Place order now» to place the order.
WITHDRAWING FROM THE SALES CONTRACT, RETURNING THE GOODS AND PROCEDURES FOR SUBMITTING COMPLAINTS
Multipalvelu shall be entitled to withdraw from the sales contract concluded via the e-shop without any sanctions and to not provide the service or deliver the ordered goods in the following cases:
- the goods are out of stock;
- the price or characteristics of the goods have been incorrectly displayed in the e-shop due to a system error of the e-shop.
If Multipalvelu cannot fulfil an order submitted in the e-shop, the Purchaser shall be notified in 2 working days via the contact phone or e-mail submitted with the order. The advance payment made by the Purchaser shall be returned in 3 working days, unless there is some other agreement with the Purchaser.
Upon selling something to a consumer, the corresponding provisions of the Law of Obligations Act shall apply to the withdrawal from the sales contract and the return of a product not compliant with the requirements. The Purchaser shall also have the right to examine the goods in 14 days and withdraw from the sales contract in 14 days as of the delivery of the goods.
Purchased goods cannot be returned if they have been prepared in consideration of the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
In order to return the goods, the Purchaser shall submit an application for withdrawal from the purchase of the goods. The Purchaser shall send an application for withdrawal to the e-mail address of Multipalvelu firstname.lastname@example.org no later than within 14 days upon receipt of the goods. The e-mail shall include information on the returned goods, order number and the bank account to which the money should be returned.
Upon withdrawing from the sales contract the amount paid for the goods, together with the postage on the delivery of the goods, shall be credited to the bank account provided by the Buyer within 14 days of receipt of the notice of withdrawal, provided that the returned goods have arrived at Multipalvelu or the Buyer has provided proof that they have delivered the goods to the carrier within the above-mentioned period.
The cost of returning the goods shall be borne by the Buyer, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective item).
The returned goods shall be complete (include all items that were in the product package) and cannot be damaged or used. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Purchaser shall return all products (i.e. the whole set received).
If after returning the goods, the inspection of the state of the goods carried out by Multipalvelu has revealed that the goods returned have been used or their state has deteriorated, the Purchaser shall compensate for the decrease in the value of the goods. Multipalvelu may submit a relevant claim in 30 days as of the product being returned and the Purchaser shall be obliged to compensate for the decrease in the value of the product.
If the Purchaser does not agree with the decrease in value indicated in the set-off notice, the Purchaser shall be entitled to involve an independent expert to specify the decrease in the value of the product. Expenses related to the expert appraisal shall be split between the Purchaser and Multipalvelu, except if the standpoint of one party turns out to be clearly unjustified. In such a case, the expenses related to the expert appraisal shall be incurred by the party whose standpoint turned out to be clearly unjustified.
Multipalvelu is responsible for sold goods that are non-compliant with the contractual terms or for defects that existed at the time of delivering the goods and which occur within a maximum of two years, beginning from the date when the goods were delivered to the Purchaser. During the first six months beginning from delivering the goods to the Purchaser, it is presumed that there was already a defect at the time of delivery of the goods. Multipalvelu bears the responsibility for disproving this. If the goods do not comply with requirements or are deficient, the Purchaser shall be entitled to demand that Multipalvelu exchanges these goods for goods that comply with requirements and/or have no deficiencies, or to withdraw from the sales contract and return the goods that do not meet the requirements at the expense of Multipalvelu. Purchased goods cannot be returned if they have been prepared in consideration of the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
Multipalvelu shall not be liable for deficiencies of the goods that have been caused by:
- after delivering the goods to the Purchaser;
- unpurposeful use and/or maintenance;
- natural wear and tear during ordinary use;
- damages wilfully or accidentally caused by the Purchaser;
- maintenance or repairs by an unauthorised person.
In case of a defect occurring, the Purchaser shall send complaints to Multipalvelu's e-mail address within two months at the latest email@example.com or calls +358 4001 50312.
Multipalvelu shall respond to a complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.
If an additional seller’s or producer's guarantee has been given to the goods, the corresponding conditions shall be provided in writing beside the product in the e-shop and are to be applied pursuant to the conditions.
Multipalvelu shall be liable to the Purchaser and the Purchaser shall be liable to Multipalvelu for damages caused to the other party by breaching these Conditions in the cases and extent provided in the legislation valid in the Republic of Finland.
Multipalvelu shall not be liable for damages caused to the Purchaser or a delay in delivering the product if the damage or delay in delivery of the product has been caused by circumstances beyond the control of Multipalvelu (including a delay in the delivery of goods due to a third person) and the occurrence of which could not have been foreseen (force majeure).
Any disputes that arise between Multipalvelu and the Purchaser in the course of purchasing products from the e-shop shall be settled through negotiations. The Purchaser shall send his/her complaints to Multipalvelu's e-mail address firstname.lastname@example.org or call +358 4001 50312. If an agreement is not reached, the Purchaser has the right to turn to the Consumer Disputes Committee for the protection of their rights. Contacting the committee is free of charge to the consumer. In order to resolve problems that arise in the Member States of the European Union, the consumer can turn to Online Dispute Resolution https://ec.europa.eu/consumers/odr/main/?event=main.home.show.